Submitting Formal Complaints

All formal complaints from staff, parents and other sources, should be handled in the following way. The general process for individuals to bring a concern to the Board of Directors is as follows:

  • All formal complaints should be directed to the Principal in writing. As practicable, the Principal will address the complaint within 4 school days.
  • If the complaint is not resolved to the satisfaction of the complaining party by the Principal, the complaining party should ask in writing that the Principal, pass along the formal complaint to the Board of Directors.
  • The Principal will provide the formal complaint to the Board of Trustees within 48 hours.
  • A representative of the Board of Directors will send a written acknowledgement of receipt of complaint to the complaining party within 5 business days of receiving such complaint.
  • The Board of Trustees will investigate the concern and respond to the complaining party in writing with their findings and decision within 30 business days, or as practicable, from receipt of the formal complaint.
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